Terms of service

These terms apply to anyone who browses mailorderdrugs.com or places an order with PFS Israel Corp, a company with a registered address at 1415 Queen Anne Rd, Ste 104, Teaneck NJ 07666, USA (EIN 45-4636136). By placing an order you accept these terms in full.

You must be at least 18 years old to place an order. You must also give us accurate identity, contact and shipping information, and keep your account details current.

We may decline to serve a customer or a shipping destination where local import rules, sanctions or our own risk checks make it inappropriate to do so.

Prescription medicines are dispensed only against a valid prescription from a licensed prescriber, or after a telehealth consultation completed through our service. A pharmacist checks every prescription order before it is dispensed and may contact you or your prescriber to confirm details. See our prescription policy for the full process.

Adding an item to your cart is not an offer we have accepted. A contract is formed only when we confirm that an order has been dispatched or is ready for collection. Until then we may cancel or amend an order, for example if a pharmacist declines to dispense it or if stock runs out.

We take reasonable care to describe products and strengths accurately. If a listing contains an error in price or description, we will contact you before proceeding rather than fulfil the order as listed.

Prices are shown in the currency displayed at checkout and include the cost of the medicine and standard packing. They do not include destination country import duty, customs clearance fees or local sales tax unless we say otherwise on the product page.

You are responsible for any duty or tax charged by your own country on arrival. Customs authorities occasionally hold or inspect parcels, and we cannot control how long that takes.

We ship orders using tracked couriers and use insulated, cold-chain packing for medicines that need refrigeration. Estimated delivery windows are estimates, not guarantees.

Risk in the goods passes to you on delivery to the address you supplied. If a parcel is lost in transit, tell us promptly so we can open a claim with the courier and arrange a replacement or refund where appropriate.

You can cancel an order before it has been dispensed by contacting our support team. Once a prescription medicine has left the pharmacy, it generally cannot be returned or exchanged, because we cannot verify how it has been stored once it leaves our control.

• Damaged or incorrect items are replaced or refunded.
• Unopened, unrefrigerated over-the-counter items may be returned within 14 days at our discretion.
• Medicines requiring cold storage cannot be accepted back once dispatched.

Where we offer a telehealth consultation as a route to a prescription, that consultation is provided by an independent licensed prescriber. The consultation and any resulting prescription are separate from your purchase contract with PFS Israel Corp, and the prescriber's own professional obligations govern the clinical advice given.

You agree not to misuse the site, attempt to order on behalf of someone else without authority, submit a false prescription or medical history, or interfere with the operation of the site, including through scraping, automated ordering or attempts to bypass pharmacist review.

Content on this site, including product descriptions and general health information, is provided for reference and does not replace advice from a qualified healthcare professional. Always read the patient leaflet supplied with your medicine and speak to a prescriber before starting, stopping or changing a treatment.

To the extent permitted by law, our liability to you for any claim arising from your order is limited to the price paid for the affected item. We are not liable for indirect or consequential loss, including lost time or lost income arising from delayed delivery, except where the law does not allow that limit.

You agree to reimburse us for losses we suffer that arise from your breach of these terms, including from a false prescription you supplied or from customs penalties caused by inaccurate information you gave us.

These terms are governed by the laws of the State of New Jersey, USA, without regard to conflict of law principles. Courts located in New Jersey have exclusive jurisdiction over disputes arising from these terms, except where local consumer protection law gives you the right to bring a claim elsewhere.

We may update these terms from time to time to reflect changes in our service or in the law. The date at the top of this page shows when it was last revised. Continuing to use the site after an update means you accept the revised terms.

Questions about these terms can be sent through our contact page.